Pass Guarantee
YES! We guarantee
You will pass the Microsoft and/or Comptia Certification
Exams. If the registered user fails any one certification
exam twice after using our study material - showing
us 2 scores of 95% or better on two different practice
exams, within 180 days of purchase and can show proof
of failure for the exams, then the corresponding training package may be returned
for a refund of the purchase price, less shipping and
handling charges. This guarantee applies only to products
purchased directly from Specialized Solutions, Inc.
FREE UPGRADES
What happens if
the industry's certification tests change? When
a certification test changes and Specialized Solutions
produces an upgrade for the certification program, we
offer our previous customers free upgrades on the videos
and interactive CD-ROM's for up to 1 year from date
of orginal purchase. The customer simply returns their
old videos, or CD-ROMs, and receives the new ones absolutely
free. These upgrades do not include the textbooks or
test engines, but Specialized Solutions does offer these
packages at substantially reduced prices.
"What if I want to keep my old videos,
but still need to get the upgraded version?"
Specialized
Solutions always offers an extremely low upgrade price
to customers who do not want to send in their old videos.
This way you can keep their information on the old technology
as well as stay current with the new.
TOLL FREE
EDUACTIONAL SUPPORT
As a valued customer
of Specialized Solutions, Inc. you are entitled to 12
months of educational support. This may be utilized
by the registered user via our 1-800 Hotline (North
America), e-Mail, ICQ instant messanger, or AOL instant
messanger.
LIFETIME
WARRANTY
If any of the CD-ROMs
or videotapes, produced by Specialized Solutions, Inc.,
become broken or unuseable you may send them to us and
we will happily replace them free of charge.
All sales are final.
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